Case Study: INSO sistemi per le infrastrutture sociali S.p.A. cuts costs 30% and boosts hospital support quality and efficiency with Oracle WebCenter and Oracle Business Intelligence

INSO Increases Healthcare Support Service Quality and Efficiency at San Giuseppe Hospital and Reduces Costs by 30% with Centralized Web-based Management System

INSO sistemi per le infrastrutture sociali S.p.A., a Florence‑based general contractor delivering complex healthcare projects and ongoing support services, was tasked with extending and managing San Giuseppe Hospital in Empoli while ensuring maintenance, cleaning, laundry and catering never disrupted patient care. Facing fragmented stock, delivery and cost data across multiple systems and providers, INSO needed a centralized way to monitor supplies, coordinate staff and vendors, speed response times, and reduce overhead and supervision.

INSO and partner Blue System implemented a centralized governance portal using Oracle WebCenter Portal and Content, Oracle Business Intelligence, Oracle AutoVue and Oracle SOA Suite to provide real‑time visibility, 2D ward mapping, KPI tracking and automated dispatch. The solution cut operating costs by 30%, reduced average dispatch time from eight days to one day, improved service quality by 40%, lowered staff service requests by 40%, decreased disputes by 45% and reduced duplicate orders by 25%, while enabling centralized planning and tighter supplier‑client coordination.

INSO

Corrado Consiglio

IT Manager