Case Study: The London Clinic achieves hotel‑standard patient experience and operational efficiency with Oracle Hospitality

Innovation and Quality of Services with Oracle Hospitality

The London Clinic, the UK’s largest independent non-profit hospital with 250 beds on Harley Street, set out to raise customer service, streamline processes, control costs, and improve communications as part of a new strategic plan. Faced with manual, paper-and-fax meal ordering and the need for better patient relationship management, the IT team took a blue‑sky approach and looked outside healthcare for a proven hospitality solution that could deliver room‑service quality and CRM capabilities.

Working with Oracle Hospitality, the Clinic implemented RES 3700 POS with handheld ordering devices and an HL7 interface to the medical record system, plus Inventory Management Cloud for cost control. The system automated orders (including advance ordering), flagged dietary intolerances, simplified billing and supplier management, and delivered measurable efficiency gains—enabling a safer, more accurate, hotel‑standard patient experience and a uniquely innovative collaboration.

The London Clinic

Mike Roberts

The London Clinic