Case Study: IGEPA IT-SERVICE boosts productivity and cuts travel costs with Oracle University on-demand training (Oracle)

IGEPA IT-SERVICE Gains Productivity by Using Flexible, On-Demand Training

IGEPA IT-SERVICE GmbH, an Oracle partner and IT-service provider for national and international clients, needed to quickly update key Siebel CRM skills across its small applications team. Team leader Julian Großmann required targeted, short-notice training to advise staff and communicate effectively with customers but could not leave ongoing projects to attend multi-day live classes.

IGEPA ITS used Oracle University’s training-on-demand to pick relevant Siebel modules, learn on a flexible schedule, and stay available to colleagues and clients. The on-demand format delivered focused knowledge, improved project and customer communication, and produced significant cost savings — Großmann reported meeting his learning goals while avoiding travel and saving several thousand euros.

IGEPA IT-SERVICE

Julian Großmann

Team Leader, Customer Relationship Management