Case Study: ICBC Argentina achieves streamlined HR processes and reduced administrative burden with Oracle Cloud HCM

ICBC Simplifies Internal Processes With Oracle Cloud HCM

ICBC Argentina, a bank with about 3,700 employees, 119 branches and more than 1 million customers, embarked on a digital and cultural transformation to make HR processes more agile and accessible from any device. HR work was fragmented across spreadsheets and multiple systems, leaving employees without visibility into requests (pay, leave, evaluations) and creating a heavy administrative burden and slow resolution times for the HR team.

ICBC implemented Oracle Cloud HCM to unify HR processes from hire to retire with an intuitive, cloud-native platform that met regulatory requirements and consolidated multiple applications. The solution increased process transparency, automated notifications and approvals, and enabled employee self-service—reducing administrative work, saving time, improving service for staff, and freeing HR to focus on strategic activities.

ICBC

Marcelo Fernández Sasso

Head of Talent Management and Organizational Development