Case Study: Huatai Securities Co., Ltd. achieves 74x faster new-account processing and enhanced customer service with Oracle Exadata and Oracle GoldenGate (Oracle)

Huatai Securities Processes New Accounts 74x Faster, Generates Survey Reports 34x Faster, Enhances Service Quality, and Supports Business Growth

Huatai Securities, a leading Chinese securities firm founded in 1991, faced growing pressure from rapid mobile adoption (its trading app exceeded 3 million downloads) that overwhelmed its legacy IBM database servers running Siebel CRM. The poor OLTP/OLAP performance caused delays in customer requests—such as opening new accounts—and limited the company’s ability to integrate data from brokerage, asset management, and other systems for deeper customer analysis.

By moving Siebel CRM to Oracle Exadata and deploying Oracle GoldenGate for real-time replication, Huatai dramatically improved responsiveness and data consistency: new accounts are processed 74x faster, customer-reward calculations 48x faster, survey reports 34x faster, data synchronization 161x faster, and account-info processing 25x faster. The solution enabled near–real-time customer views, better investment advice, improved service quality, and supported ongoing business growth.

Huatai Securities Co., Ltd.

Hu Zhonghai

Data Center Director