Case Study: Hotel Café Royal achieves seamless mobile check-in and enhanced guest experience with Oracle Hospitality OPERA Mobile Cloud Service

Hotel Café Royal - Customer Case Study

Hotel Café Royal, a restored luxury hotel on London’s Regent Street with 160 rooms and extensive dining and event spaces, wanted technology to enhance—not replace—its personalised guest service. Research showed guests’ top concerns on arrival were finding their driver and confirming room readiness, so the hotel needed a secure, mobile way to extend check‑in and concierge service beyond the front desk.

Hotel Café Royal implemented Oracle Hospitality OPERA Mobile Cloud Service on iPads with 4G to enable airport check‑ins, on‑the‑move key cutting at designated units, and real‑time front‑of‑house management. The rollout—completed under tight deadlines—allowed guests to go straight to their rooms on arrival, reduced waiting, preserved security around keys and payments, and increased guest satisfaction (especially among web‑savvy visitors), while giving staff tools for more personalised interactions and streamlined operations.

Hotel Café Royal

Edward Young

Front Office Manager