Case Study: Hotel am Strand achieves streamlined operations and enhanced guest experience with Oracle Hospitality Suite8

Hotel am Strand Streamlines Processes to Enhance Guest Experience with Oracle

Hotel am Strand is a family‑owned 4‑star hotel on the Baltic coast with 40 rooms that also markets and manages third‑party vacation apartments. The property struggled with fragmented standalone systems and Excel workflows that created information gaps, manual errors, extra costs and limited ability to update rates or manage bookings across channels, prompting a need for a single, flexible property‑management solution that could migrate legacy data and be used without ongoing external support.

The hotel implemented Oracle Hospitality Suite8 Small Business Edition with webConnect and the Two‑Way Online Interface on Oracle Database, consolidating reservations, invoicing and owner reporting for rooms and apartments, enabling automated rate updates via channel manager integration, real‑time mobile cleaning status, automated guest surveys and a 360° guest view for targeted upsells. The migration and implementation by an Oracle partner was completed on time and on budget, driving a 12% increase in vacation apartment sales in year one, cutting manual invoicing time, improving operational efficiency and enhancing guest service.

Hotel am Strand

Anne Kathleen Kühn

Managing Director