Case Study: HomeServe achieves secure, scalable global finance operations with Oracle Managed Cloud Services

HomeServe Enhances Finance Function with Global Cloud System

HomeServe, a leading UK home assistance provider with over 20 years' experience and more than two million customers, needed to replace multiple systems with a single, global financial and operational platform that could run 24/7/365. Key challenges included ensuring regulatory compliance (FCA), delivering a highly available, secure and scalable infrastructure, acquiring and maintaining Oracle expertise, minimizing planned downtime, and integrating financials with in-house and third‑party systems while giving employees accurate, consumable data for decision making.

HomeServe implemented Oracle Financials Managed Cloud Service, Oracle E‑Business Suite, Hyperion planning and reporting, and BI tools, all run and managed by Oracle Managed Cloud Services, creating a single global instance. The managed cloud reduced administration and downtime, improved performance and capacity for international growth, and enabled integration with policy, claims and job deployment systems for a unified view of operations. As a result HomeServe gained faster, more accurate financial analytics and forecasts, simplified audits and compliance, lowered rollout risk, and freed IT to focus on strategic initiatives.

HomeServe

Harry Toor

Oracle Systems Manager