Case Study: HM Treasury improves processes and user experiences with Oracle Guided Learning

HM Treasury improves processes and user experiences with Oracle Guided Learning

HM Treasury, the UK government’s economic and finance ministry, needed to improve the user experience for employees using Oracle Fusion Cloud Applications. Because guidance was mostly on the corporate intranet rather than in the application itself, users struggled to complete processes, which led to abandoned tasks, higher error rates, and more support requests.

With Oracle Guided Learning, HM Treasury delivered in-app guidance at the point of need and rolled out 80 guides within a month. Oracle helped improve process completion for key initiatives, speed up year-end close by prompting earlier expense submissions, and shift service desk usage so users found answers faster within the platform, with analytics providing insight into message and program effectiveness.

HM Treasury

Iain Elvin

Head of Oracle Systems