Case Study: Hand Picked Hotels achieves 37% increase in room-night production with Oracle Hospitality Distribution Cloud Service

Hand Picked Hotels - Customer Case Study

Hand Picked Hotels is a UK collection of 20 luxury country‑house properties that sells rooms through a mix of core OTAs and global distribution systems. The group’s revenue team struggled to maintain price parity and update rates across three separate systems (OPERA, RateTiger and Hotelrez), a time‑consuming process that risked inconsistent pricing and lost opportunities.

Hand Picked Hotels implemented Oracle Hospitality Distribution Cloud Service to provide two‑way connectivity between OPERA and OTAs/GDS, initially trialing it at one property before rolling it out groupwide. The solution simplified rate management, improved productivity and expanded distribution—resulting in a seamless go‑live and a 37% year‑on‑year increase in room‑night production from core OTAs at the pilot hotel after five months.

Hand Picked Hotels

Tracy Nichols

Group Revenue Manager