Case Study: Grupo Piñero achieves 50% faster data queries and streamlined guest experiences with Oracle Cloud

Grupo Piñero extends warm welcomes using Oracle Cloud

Grupo Piñero is a family-run hospitality group that manages the end-to-end holiday experience across resorts in five countries—about 27 properties, 15,000 employees and 9 million stays a year. The company needed to better connect its far-flung operations and drive technology-led innovation to improve guest experiences without increasing prices in the competitive luxury travel market.

Working with Oracle, Grupo Piñero consolidated systems on Oracle Cloud—including Oracle Autonomous Database/Autonomous Data Warehouse, Cloud ERP and Cloud SCM—and deployed an Oracle Digital Assistant. The migration enabled real-time data access across properties and cut query times by 50%, moved many paper/phone tasks to digital self-service (reservations, directions, account checks), and automated daily food purchasing for thousands of guests and staff, eliminating 45,000 printed order vouchers in the first month.

Grupo Piñero

Mateo Ramón Sastre

Chief Information Officer