Case Study: Griffith University manages enrollment peaks 4x faster and boosts student satisfaction and retention with Oracle Fusion Middleware

Griffith University Manages Enrollment Peaks 4x Faster Boosts Student Satisfaction and Retention Rate

Griffith University, a fast-growing Australian university with over 43,000 students, needed to simplify a fragmented enrollment process, improve access to program and timetable information, ensure data consistency across systems, and boost student satisfaction and retention—while scaling to meet intense peak enrollment demand.

By deploying Oracle Fusion Middleware (Oracle SOA Suite, Oracle Service Bus, and Oracle Data Integrator) alongside its existing PeopleSoft systems and a new data hub, Griffith built a unified, scalable online enrollment platform and simpler web services. The solution supports 5,000+ concurrent users, processes about 80 enrollment requests per second, and handled 320,000 transactions in under five minutes—managing peaks 4x faster. Student ease-of-enrollment rose from ~20% to ~86%, timetable satisfaction increased ~10%, inbound help calls dropped 26%, and the university gained better real-time visibility and data consistency to support retention and future growth.

Griffith University

Bruce Callow

CIO