Case Study: Great Wolf Lodge achieves seamless resort-wide integration with Oracle OPERA Cloud

Great Wolf Lodge gains seamless integration resort-wide with Oracle OPERA Cloud

Great Wolf Lodge, which operates family waterpark resorts across the US, faced a challenge managing guest upgrades and extra services because many offerings were handled separately and the process was manual. With Oracle OPERA Cloud and Oracle Nor1, the resort needed a more streamlined way to manage upgrades, guest passes, and additional nights.

Oracle implemented a centralized, one-click upgrade process through Nor1 embedded in Oracle OPERA Cloud, eliminating the need for agents to switch between screens. As a result, Great Wolf Lodge gained seamless resort-wide integration and increased revenue, with faster, simpler handling of guest add-ons and upgrades.

Great Wolf Lodge

David van Saun

Vice President, CRM and Ancillary Revenue