Case Study: Globacom Limited achieves 35,000+ daily call‑processing minutes saved and 40x faster analytics with Oracle Big Data Appliance

Globacom Saves Over 35,000 Call-Processing Minutes Daily and Improves Data for Decision-Making and Customer Service

Globacom Limited (GLO), a fast‑growing West African mobile operator, needed to better process massive volumes of subscriber and network data to understand customer behavior, improve retention and cross‑selling, strengthen analytics and reporting, and enable call‑center agents to resolve issues in near real time.

Working with Oracle and partner mCentric, Globacom deployed Oracle Big Data Appliance X3‑2, Oracle NoSQL Database and the xDR Navigator solution to ingest and standardize more than 1 billion call‑data records per day. The platform cut network‑event query times from three minutes to five seconds, sped analytics up 40x, standardized data into 150 reportable attributes, improved first‑call resolution and saved about 35,000 call minutes per day (roughly 13 million minutes per year), with the solution deployed in just over ten weeks.

Globacom Limited

Jameel Mohammed

Group Chief Operating Officer