Case Study: glh Hotels improves guest experience and system stability with Oracle Hospitality OPERA Property Cloud Service

glh Hotels Improves Guest Experience and Opens up Strategic Opportunities with Move to the Cloud

glh Hotels, a London‑based group operating 39 hotels across four brands, needed a modern technology platform to support a ten‑year international expansion and new brand launches. Aging on‑premises systems were causing instability, poor guest experience and high operational risk, and the IT team wanted to reduce capital expenditure while enabling faster hotel onboarding and greater operational confidence.

glh moved its property management and POS to the cloud—migrating to Oracle datacenters, upgrading to Oracle Hospitality OPERA Property Cloud Service, deploying Oracle Hospitality Simphony First Edition and piloting mobile and guest‑facing apps—delivering immediate, sustained stability and performance improvements. The result: faster check‑in/out, higher staff productivity and morale, improved partner integrations, the ability to roll out new brands and mobile services quickly, and freed resources to focus on strategic growth.

glh Hotels

Matthew Newton

Enterprise Architect