Case Study: GCI Communication automates 95% of work orders with Oracle Field Service

GCI automatically dispatches 95% of its work orders with Oracle Field Service

GCI Communication, Alaska’s largest telecommunications provider, needed to streamline field operations across remote sites where technicians and dispatchers were spending hours manually recording, transferring, and matching network “node” data to work orders. The company turned to Oracle Field Service to improve routing, scheduling, and data access in the field and back office.

Oracle Field Service helped GCI expose node locations and other critical information directly to technicians’ devices and automate dispatch routing for about 95% of work orders. As a result, dispatchers no longer had to search separate systems, and Oracle’s automation saved the dispatch department an average of 45 workdays per year while improving efficiency and freeing teams to focus on higher-value tasks.

GCI Communication

Eric Lontz

Application Engineer II