Case Study: Gallagher modernizes employee experience and cuts HR tech costs 30% with Oracle Cloud HCM

Gallagher modernizes the employee experience with Oracle Cloud HCM

Gallagher, a global insurance broker and risk-management firm with about 26,000 employees across 150+ countries and a history of rapid acquisitions, struggled with fragmented legacy HR systems—green-screen apps, spreadsheets, and manual processes—that made hiring, onboarding, standardization, and real-time analytics difficult. Consolidating HR data and improving the employee experience were critical to retaining talent and operating efficiently across diverse local regulations.

Gallagher piloted and then fully implemented Oracle Cloud HCM (including Talent Management and Payroll) with implementation partner Cognizant, moving to a single global system and modern self-service interface. The company converted 56,000 employee records with seven years of history, standardized and automated processes worldwide, replaced annual reviews with more frequent feedback, and is on track to cut HR technology costs by about 30% over five years.

Gallagher

Sufel Barkat

Vice President of Human Resources Information Systems