Case Study: FedEx achieves 2x faster speed to market and unified back-office operations with Oracle Cloud applications

FedEx brings its innovative spirit to the back office using Oracle Fusion Applications

FedEx wanted its back‑office functions—especially finance and supply chain—to match the same tech‑driven innovation it delivers to customers. Rather than a one‑off project, leadership created the Digital Innovation Center of Excellence (DICE) to build innovation into the operating model and pursue a large‑scale move to cloud applications, accelerated by the TNT acquisition and a regional rollout across Europe, Asia, and North America.

FedEx implemented a unified Oracle Cloud suite (ERP, SCM, Analytics, EPM) on Oracle Gen 2 Cloud Infrastructure and Autonomous Database, adding Oracle Digital Assistant and advanced analytics/AI to enable near‑real‑time insights. The transformation standardized 220+ operations across 40+ cloud apps, deployed 25+ digital assistants for touchless handoffs, brought 3,000+ users onto Oracle Analytics, halved time to market, cut manual effort, and even stood up nine local ERP instances virtually during the COVID‑19 crisis with no timeline interruptions.

FedEx

Chris Wood

Vice President of Business Transformation