Case Study: Energias de Portugal (EDP) achieves up to 400% faster online portal access and real-time application performance visibility with Oracle Real User Experience Insight

EDP-Energias de Portugal Increases Visibility into Online Application Performance and Improves Employee and Customer Service

EDP — Energias de Portugal, founded in 1976, is Portugal’s largest electricity producer and a major European energy company with operations across the Iberian Peninsula and Brazil, roughly 10 million customers and 12,000 employees. The company needed better visibility and performance for a wide array of external and internal web portals (customer account sites, mobile access, shareholders’ site, broker and supplier systems and contact‑center tools) to prevent outages, speed transactions for 300 brokers and millions of consumers, and quickly identify and resolve system issues.

EDP implemented Oracle Real User Experience Insight in two months to collect real‑time, accurate performance data. The solution delivered up to 400% faster portal access, precise identification of fault sources (user PC, server, or database), continuous monitoring down to specific URLs or data fields, and earlier alerts to management and IT. These improvements eliminated contact‑center wait times for dynamic information, streamlined diagnostics and issue resolution, and increased overall service quality and user experience.

Energias de Portugal

João Perdigão

IT Command Center Manager, EDP Information Systems