Case Study: DNB eliminates canteen queues and simplifies staff payments with Oracle Hospitality

DNB - Customer Case Study

DNB, Norway’s largest financial services group, operates a busy Oslo headquarters with over 4,500 employees served by a single staff canteen. As the head office expanded, the canteen faced severe lunchtime congestion and had no space to add more tills or staff, so DNB sought a technology-driven way to make buying lunch and ordering refreshments for meetings faster and simpler.

Oracle Hospitality implemented the myCentral platform and Gift & Loyalty Cloud Service, introducing touchscreen ordering, RFID staff‑card payments, a cash‑free web portal for top‑ups and account management, and dual payment options for personal vs. meeting orders with pre‑ordering and POS integration. The result was dramatically reduced queues, smoother operations, simpler invoicing, minimal payment issues, and a trouble‑free rollout that delivered immediate benefits.

DNB

Stephan Härdi

Food & Beverage Manager