Case Study: DIRECTV Colombia improves service efficiency with Oracle Field Service Cloud Service

DIRECTV Colombia ensures service efficiency with Oracle Field Service Cloud Service

DIRECTV Colombia, one of the largest satellite TV and radio providers in Colombia, needed to replace error-prone manual spreadsheets used to manage on-site visits for 800 third-party technicians. The company also wanted to improve scheduling, optimize resources, and reduce customer response times and service issues. DIRECTV chose Oracle Field Service Cloud Service to modernize these processes.

Oracle implemented Oracle Field Service Cloud Service to automate technician assignment, routing, and real-time job tracking. The result was a 15% increase in on-site visit productivity, along with cost savings, faster response times, and higher customer satisfaction. Oracle’s solution also helped DIRECTV Colombia reduce service-related calls and set up a model that could be standardized across Latin America.

DIRECTV

Elizabeth Martínez Natale

Project Implementation Manager