Case Study: Defence Health achieves 50% faster applicant screening and workforce insight with Oracle HCM Cloud

Defence Health Gains Workforce Insight with Oracle HCM Cloud

Defence Health is a Melbourne‑based not‑for‑profit health insurer serving more than 260,000 members, primarily Australian Defence Force families. Rapid growth exposed gaps in visibility of workforce skills, slowed hiring and onboarding, and limited targeted career development—driving the need for a single, centralized human capital management platform to improve sourcing, recruitment, retention and employee engagement.

Working with partner Pinpoint HRM, Defence Health implemented Oracle HCM Cloud (Recruiting, Onboarding and Performance) in weeks, replacing legacy processes with automated workflows and dashboards. The HR team now screens 200 applicants 50% faster, boosted HR efficiency by about 50%, gains clearer talent and succession insights for faster promotions, secures candidate data, improves candidate experience through mobile self‑service, and enables more targeted development and engagement across the workforce.

Defence Health

Kelly Dickson

Head of HR