Case Study: Dawson & Sanderson achieves seamless booking-to-accounting integration and reliable second-line support with Oracle

Dawson & Sanderson - Customer Case Study

Dawson & Sanderson is a UK travel company with 27 offices across the Northeast of England, handling both corporate and leisure travel and generating over £100 million in turnover. They faced the challenge of managing bookings and transactions across multiple systems and channels while hosting their own hardware and running an in-house first-line support team—requiring seamless integration with accounting and online booking tools and reliable second-line vendor support.

Micros delivered a consolidated solution using the Traveller mid/back-office system, SABSLeisure POS, and a Quality Control module, plus bespoke interfaces that pass Traveller data into Great Plains accounting and integrate the TravelTek online booking tool. The result is a seamless handoff of booking data, streamlined file finishing and accounting processes, continued in-house hosting and first-line support, and dependable second-line support from Micros.

Dawson & Sanderson