Case Study: Dallas Airmotive improves customer satisfaction and speeds engine repairs with Oracle Application Development Framework Mobile

Dallas Airmotive Improves Customer Satisfaction with Mobile Access to Aircraft Repair Status

Dallas Airmotive is a global leader in turbine‑engine repair and overhaul, operating multiple overhaul facilities and regional support centers and providing 24/7 aircraft‑on‑ground (AOG) response worldwide. The company needed to accelerate AOG service and repairs, let customers quickly request service and authorize work from anywhere, keep customers updated on repair progress, and better market its repair capabilities.

Working with Oracle ADF Mobile and partner Keste, Dallas Airmotive built a cross‑platform mobile app in under five months that lets customers alert AOG teams, authorize repairs, and use a "My Engine Status" tool to see repair status and ETAs. The solution gave ~400 users faster access to services, improved transparency and customer satisfaction, provided an engine‑service guide for marketing, and can be maintained and extended by the internal team from a single code base.

Dallas Airmotive

Mark Dittenber

Director of IT