Case Study: CTBC Bank achieves 5x faster reporting and 2x faster service launches with Oracle FLEXCUBE on Oracle Exadata

CTBC Bank Creates Customized Reports 5x Faster, Launches New Services to Branches 2x Faster, and Elevates Global Banking Service Quality

CTBC Bank, a leading Taiwan bank with over US$110 billion in assets and more than 250 branches and offices across 14 countries, faced fragmented corporate banking systems at its overseas locations. Independent platforms produced inconsistent reports and slow manual processes, delaying month-end reporting, new product rollouts, payment confirmations and cross-border support, and limiting its ability to deliver timely, personalized online banking to corporate customers.

By standardizing on Oracle FLEXCUBE Universal and Direct Banking running on Oracle Exadata, CTBC created a unified corporate platform that sped operations and improved service quality. The bank now builds customized reports 5x faster and launches new services to branches 2x faster (product changes in under a week), increased internet banking users by 15% and online transactions by 13% CAGR, raised straight-through processing to ~90%, processes bulk-payment files in under 15 minutes (instead of >8 hours), and can handle up to 10,000 transactions per day for a single branch—freeing staff for higher-value work and delivering consistent cross-border service.

CTBC Bank

Frank Shih

Executive Vice President