Case Study: Coopenae achieves 3x faster batch processing and higher customer satisfaction with Oracle Database Appliance

Coopenae Completes Batch Processing 3x Faster, Increases Customer Satisfaction with Accelerated Service, and Supports Future Growth at Lower Costs

Coopenae is a leading Costa Rican credit union with 600 employees serving 100,000 members across 27 locations, offering loans, savings, insurance and other financial services. Facing slow batch processing that created reporting and operational bottlenecks, the cooperative needed a scalable, cost-effective, single-vendor solution to accelerate transactions and support future growth without disrupting critical applications like funds management.

Coopenae deployed the Oracle Database Appliance, an engineered system that delivered 3x better database performance and enabled users to generate reports 5x faster. Monthly financial closings dropped from six hours to two, application processing for credit cards and insurance sped up customer service, and built-in diagnostics cut routine system-management time by about 90%. Flexible capacity-on-demand licensing also reduced upfront costs and simplified scaling as the business expands.

Coopenae

Milton Morales

Manager of Technology