Case Study: Content Guru achieves secure, scalable contact center growth with Oracle

Content Guru secures contact center platform with Oracle

Content Guru, a communications technology provider, needed to secure and scale its CCaaS platform, storm, as network usage surged during the pandemic. The company was looking for a trusted partner to improve reliability, security, and service assurance for its customer communications infrastructure.

Oracle implemented Oracle Session Border Controller and Oracle Communications Operations Monitor to protect Content Guru’s network, improve visibility into signaling and media traffic, and support rapid growth. As a result, Oracle helped Content Guru maintain uninterrupted service during a more than 1,000% spike in contacts for one customer, achieve a 93% customer satisfaction score, and reduce response times to as little as 4 seconds.

Content Guru

Jay Choudry

Solutions Director