Case Study: City Café boosts sales by 5% and cuts costs with Oracle Hospitality

City Café Bets on Innovation and Increases Profits with Oracle Hospitality

City Café is a 20-year-old Mexican restaurant chain with 40 outlets inside Sport City gyms and about 600 employees, serving health‑focused customers and planning further expansion. Facing an aging POS and back‑office setup, the company needed a modern, secure and intuitive system that supported mobile checkout and external sales, reduced paper and maintenance costs, improved real‑time financial and inventory reporting, and captured customer feedback.

Oracle Hospitality delivered an integrated hardware and software solution—modern POS, kitchen displays, inventory and analytics cloud services, and MICROS mobile tablets—deployed in 4–5 months with staff training. The tablets enabled faster table and mobile checkout, eliminated printed order waste, reduced credit‑card errors, and supported new beverage stands; results included a 5% revenue increase in one year and a 7% cost reduction through better inventory and financial control, plus improved reporting and customer insights.

City Café

Levy Marroquin

IT Manager