Case Study: CIJUN achieves more efficient citizen services with Oracle B2C Service

CIJUN enables Jundiai City Hall to serve citizens better with Oracle B2C Service

CIJUN, the largest technology service provider in Jundiaí, Brazil, needed to modernize its back-end systems and customer support processes to better serve public sector clients like Jundiaí City Hall. To support its five-year plan for expanding services and improving citizen support, CIJUN evaluated several options and chose Oracle B2C Service for its fit, ease of implementation, and integration capabilities.

Oracle implemented Oracle B2C Service to standardize service processes, enable support tickets through social networks, and provide managers with mobile access to open tickets and action plans. The results were significant: CIJUN introduced 480 service facilitators across the municipalities it covers, and since 2019, 156,000 of 176,000 citizen requests have been completed, reaching an 88.6% efficiency rate for public service in Jundiaí.

CIJUN

Amauri Marquezi de Luca

President Director