Case Study: Chhattisgarrh Infotech & Biotech Promotion Society achieves US$125,000 savings and improved citizen satisfaction with Oracle WebCenter Suite Plus (Oracle)

Chhattisgarh Infotech and Biotech Promotion Society Improves Citizen Satisfaction and Saves US$125,000 with Real-Time Insight for Decision-Making

Chhattisgarh Infotech and Biotech Promotion Society (CHiPS), the IT arm of the government of Chhattisgarh, faced slow, paper‑based workflows across a largely rural, geographically dispersed state that hampered timely, transparent decision‑making, endangered critical records, and constrained citizen service delivery. The government needed a centralized, secure platform to automate document workflows, speed approvals, and meet statutory transparency requirements.

CHiPS deployed Oracle WebCenter Suite Plus (with WebCenter Content, Portal and Sites) on Oracle WebLogic to create a centralized content repository, automate approvals, enable mobile access and provide a citizen self‑service portal. Within a year the solution cut paper use by 75% and saved about US$125,000 in document costs, delivered real‑time visibility into decisions, boosted departmental collaboration and productivity, improved service delivery and citizen satisfaction, and strengthened data security and business continuity.

Chhattisgarrh Infotech & Biotech Promotion Society

A.M. Parial

Chief Executive Officer