Case Study: Chalhoub Group achieves personalized, expedited in‑store mobile checkout with Oracle Retail Xstore Point‑of‑Service

Chalhoub Group - Customer Case Study

Chalhoub Group, a leading Middle East luxury retailer since 1955 and operator of Level Shoes — a 96,000 sq. ft. shoe destination — faced rising customer expectations for convenience, consistency and relevance (e.g., click‑and‑collect and unified online/offline experiences) while struggling with slow checkout, inaccurate customer data, low engagement and static POS systems.

In a six‑month rollout of Oracle Retail Xstore Point‑of‑Service, Chalhoub modernized its in‑store platform with integrated payments, mobile checkout and associate tools, empowering staff, improving operations and speeding transactions to deliver a more personalized, engaged customer experience and support loyalty-driven revenue.

Chalhoub Group