Case Study: Cerner achieves faster performance, higher staff retention, and time for innovation with Oracle Platinum Services and Oracle Exadata

Cerner Focuses on Innovation and Retains Staff with Greater Satisfaction

Cerner Corporation, a global healthcare IT firm that develops electronic medical record and clinical/financial systems, needed to ensure 24/7 availability, high performance for real-time replication and reporting, and minimal downtime for mission‑critical applications while addressing security concerns about Engineered Systems. The organization also wanted to free staff from routine operational tasks so they could focus on innovation and strategic projects.

By consolidating on Oracle Exadata and subscribing to Oracle Platinum Services (24/7 monitoring, quarterly patching, and automated service requests), Cerner eliminated multi‑vendor handoffs, freed DBAs to automate environment provisioning (removing 20 manual steps) and support high‑priority projects, and implemented Smart Scan to speed nightly loads. The engagement increased employee satisfaction and retention, improved PeopleSoft batch processing (Financials +60%, HCM +80%) and data‑warehouse reporting (+40%), and delivered reliable, higher‑performance operations.

Cerner

David Dvorak

Service Delivery Manager