Case Study: Cerner achieves zero downtime and 30% workload reduction with Oracle Platinum Services and Oracle Exadata

Cerner Achieves Zero Downtime with Oracle

Cerner Corporation, a global healthcare IT provider, needed to protect sensitive patient and financial data while keeping mission‑critical 24/7 applications available, improving performance, and reducing infrastructure complexity. The company was also intent on preventing increased DBA workload as it consolidated on a single vendor and adopted an engineered system.

Cerner deployed Oracle Exadata and engaged Oracle Platinum Services for 24/7 proactive monitoring, rolling quarterly patching, and automated service requests. The solution delivered zero downtime, cut operational workload by 30%, saved DBAs about 20 days per patch (roughly 80 days annually), and eliminated manual diagnostics and support overhead. Performance improved significantly—PeopleSoft Financials batch +60%, HCM batch +80%, and data‑warehouse reporting +40%—while enabling Cerner to meet SLAs and refocus DBAs on business priorities.

Cerner

Purnima Kasarabada

Service Delivery Manager