Case Study: Central Coast Council achieves better performance and cybersecurity with Oracle Cloud

Central Coast Council improves performance and cybersecurity with Oracle Cloud

Central Coast Council, the local governing body for Australia’s Central Coast region, needed to modernize its digital infrastructure to handle growing service demands, replace duplicate legacy systems, and reduce paper-based, time-consuming processes. It also wanted stronger cybersecurity, better workforce management, and improved customer service, so it chose Oracle Cloud applications and Oracle Cloud Infrastructure, including Oracle Cloud ERP, HCM, CX, and OCI.

Oracle implemented a unified cloud solution that streamlined finance, procurement, inventory, HR, and CRM, while moving payroll to OCI for greater reliability and security. With Oracle, Central Coast Council gained one version of the truth across reporting, cut performance review cycles from months to weeks, increased employee participation from 70% to 96%, improved service delivery to residents, and reduced outages, manual work, hardware costs, and environmental impact.

Central Coast Council

Vince O’Carroll

Manager of IT Operations