Case Study: Center for Railway Information Systems achieves 200,000 concurrent-user capacity and doubles daily peak-hour e-ticket sales with Oracle

Center for Railway Information Systems Delivers High-Performance e-Ticketing System to Support 200,000 Concurrent Users and Double Daily Peak-Hour Sales

Center for Railway Information Systems (CRIS), an 800-employee organization under India’s Ministry of Railways, develops IT systems for Indian Railways including reserved and unreserved ticketing. Facing surging demand and heavy peak‑period loads (holiday peaks and Tatkal windows), CRIS needed to improve performance, reliability, and scalability so passengers could book quickly online and IT staff could detect and resolve issues fast.

CRIS deployed Oracle WebLogic Suite, Oracle Web Tier, Oracle Database (with Diagnostics and Tuning Packs) and Oracle GoldenGate, plus WebLogic management tools and partner support from HCL and Oracle’s A‑team. The new platform was rolled out in four months and now supports 200,000 concurrent users, delivers tickets 10x faster (under a minute), processes 10,000 transactions per minute, doubled daily peak‑hour bookings to 140,000, raised e‑ticket share to 55%, and improved availability, manageability, and IT productivity.

Center for Railway Information Systems

Suneeti Goel

Chief Project Engineer