Case Study: Caja Los Andes achieves 50% faster financial processing and 95% customer satisfaction with Oracle Exadata Cloud@Customer

Caja Los Andes boosts digital transformation on Oracle Cloud

Caja Los Andes, Chile’s largest Family Allowance Compensation fund, serves about 4 million members with social security, banking, and insurance services through 14 branches and 3,600 employees. Faced with financial processing bottlenecks that produced client wait times of 30+ minutes and stressed staff, the organization needed faster, more reliable systems to improve member experience and operational efficiency.

Caja Los Andes deployed Oracle Exadata Cloud@Customer—managed by Oracle in its on‑premises data center—within eight months, stabilizing the banking system and halving processing times. The upgrade cut average service time to six minutes, lifted customer satisfaction from under 70% to 95%, reduced administrative overhead, and allowed IT to focus on business improvements, benefiting both employees and members.

Caja Los Andes

Nelson Rojas

Chief Executive Officer