Case Study: CaixaBank achieves improved predictability and stability of its Big Data environment with Oracle Advanced Customer Services

CaixaBank Puts Faith in Dependability of Oracle’s Advanced Customer Services

CaixaBank, the largest retail bank in Spain and Portugal, handles massive volumes of transaction and customer data across mobile and online channels. Faced with an unpredictable Engineered Systems–based data-pool, rapid application rollouts, and the need to better prioritize maintenance, the bank sought a dependable Big Data solution to improve stability and predictability.

CaixaBank engaged Oracle Advanced Customer Services (ACS) and Engineered Systems to stabilize the environment and implement continuous review and improvement processes. The engagement delivered higher performance, restored control and predictability over critical processes and task scheduling, and increased flexibility in resource allocation by enabling faster incident analysis and resolution.

CaixaBank

Luis Esteban Grifoll

Chief Data Officer