Case Study: BPI OnDemand achieves five-fold revenue growth and 90% renewal rates with Oracle Cloud SaaS and PaaS

BPI OnDemand optimizes customer experience with Oracle SaaS and PaaS

BPI OnDemand is a UK-based customer experience (CX) consultancy that helps organizations across industries deploy CRM strategies and achieve digital transformation. Founded in 2008 and built on Oracle SaaS and PaaS, the company faced the challenge of helping diverse clients unify marketing, sales, and service, manage growing CRM complexity, improve retention and renewals, and gain real-time insights into sales and business performance without large capital outlays.

BPI OnDemand implemented an integrated Oracle Cloud solution—Oracle Cloud CX (Sales, Service), Integration Cloud, AI analytics, Content and Experience, and Social Relationship Management—to create a single repository for omni-channel engagement and analytics. The outcome: clients saw up to fivefold revenue growth, 90% renewal rates, eliminated capital expenses and lower operating costs, 360-degree visibility into performance and forecasts, faster replication of solutions across industries, and stronger social and digital engagement.

BPI OnDemand

Fred Wilkinson

Chief Executive Officer