Case Study: BMI Healthcare achieves real-time financial visibility and optimized patient services with Oracle PeopleSoft

BMI Healthcare Optimizes Patient Services and Medical Resources with Integrated Financial and Hospital Administration

BMI Healthcare, the United Kingdom’s largest private hospital group with 62 hospitals and treatment centres, ~1.5 million outpatient visits and over 276,000 inpatient/day-case visits annually, needed to modernize finance and operations while preserving high-quality patient care (97% “very good or excellent” satisfaction). Key challenges included gaining real-time, enterprise-wide financial insight and KPIs (for example theatre utilisation), reducing surplus stock and procurement costs, integrating patient and hospital management with financial processes, assimilating acquisitions quickly, and enabling shared-service efficiency.

BMI implemented Oracle PeopleSoft Financials and PeopleTools—centralizing finance on a single platform and building tailored hospital and patient-management applications. The rollout (nine hospitals in eight weeks; full deployment across 62 sites in 18 months with Oracle Consulting support) delivered real-time KPI tracking, faster month-ends, improved cash forecasting and collections, automated procure-to-pay and inventory re-ordering, consolidated purchasing discounts, streamlined consultant payments, scheduling, pharmacy and discharge processes—reducing costs, improving resource utilisation and enhancing patient services.

BMI Healthcare

Tracey McDermott

CIO