Case Study: Blue Shield of California achieves 40% faster financial close and $500K in savings with Oracle Cloud ERP and HCM

Blue Shield of California stays strong for its members using Oracle Cloud

Blue Shield of California, a nonprofit health plan serving more than 4 million members, faced intense operational and financial pressure during the COVID-19 pandemic—waiving virtual-care fees, providing $200 million in direct support to providers, and restructuring contracts as non-COVID revenue fell—while needing faster scenario planning and secure remote work for 6,800+ employees. The crisis amplified the need for timely financial insights and an enterprise backbone to support mission-critical decisions.

Blue Shield standardized on Oracle Fusion Cloud applications—Oracle Cloud ERP and HCM running on Oracle Cloud Infrastructure—creating a single source of truth that enabled remote closings and faster decision making. The move cut monthly close time by 40%, shortened financial consolidation by two business days, enabled a virtual close within two weeks of remote work, saved about $500,000 through automation, and established a platform for future AI/ML, Cloud EPM, and CX improvements.

Blue Shield of California

Sandra Clarke

Senior Vice President and Chief Financial Officer