Case Study: Big Boy streamlines restaurant operations with Oracle Simphony POS and Oracle Payments

Big Boy cuts food and beverage order entry time by 30% with Oracle

Big Boy, an iconic American restaurant chain, faced a challenge scaling its point-of-sale operations across more than 50 locations. The company needed a centrally managed system to handle menus, pricing, and promotions efficiently. To address this, Big Boy selected Oracle and implemented its Oracle Simphony POS and Oracle Payments Cloud Service.

The solution from Oracle provided a centralized cloud platform to manage all locations from a single dashboard. This integration streamlined orders, payment processing, and data reporting. As a result, Big Boy achieved a significant ROI, including a 30% reduction in order entry time, a 21 basis point reduction in payment processing costs, and slashing refund processing time from up to 14 days down to just one to three days.

Big Boy