Case Study: Barwon Health streamlines business processes and reduces support calls with Oracle Guided Learning

Barwon Health streamlines business processes with Oracle Guided Learning

Barwon Health, a healthcare organization, was already using Oracle Fusion Cloud Applications, including Oracle Fusion Cloud ERP and Oracle Fusion Cloud Procurement, when the COVID-19 pandemic created new learning, engagement, and change-management challenges for remote staff and suppliers. To support its business transformation and help employees adapt to new processes, Barwon Health turned to Oracle Guided Learning.

Oracle implemented Oracle Guided Learning to guide users through key tasks and workflows, including expense reporting and status tracking. The solution helped Barwon Health reduce service desk calls by 10X, improved visibility into report status, and eliminated the need for one-to-one outreach, enabling smoother communication and more complete submissions.

Barwon Health

David Morrison

Oracle Product Manager