Case Study: Banco Nacional de Costa Rica achieves near‑real‑time sales transparency and faster deal closures with Oracle CX Sales

Banco Nacional de Costa Rica adds sales data transparency with Oracle

Banco Nacional de Costa Rica, the country’s largest bank with about 8,000 employees and 170 branches, needed faster, clearer insight into sales opportunities as part of a broader push to digitize transactions. Reporting had relied on spreadsheets that took weeks and multiple review layers to consolidate, leaving executives without timely data to act on potential deals.

The bank implemented Oracle CX Sales (Oracle Cloud CX / Sales Automation), chosen for existing Oracle experience and strong implementation support, and completed deployment in three months. Sales data is now consolidated in a single, near–real-time source, speeding decision-making, enabling new sales methodologies for executives, and helping close large opportunities—such as a US$4 million deal—much faster than under the prior process.

Banco Nacional de Costa Rica

Roberto Lobo Ramírez

Business Intelligence Analyst