Case Study: Baker Tilly Klitou & Partners achieves secure, GDPR-compliant file sharing and improved client service with Oracle Cloud

Baker Tilly boosts client service and brand perception with Oracle PaaS

Baker Tilly Klitou & Partners, part of the Baker Tilly network serving Southeast Europe, faced insecure and limited file-sharing that hurt client service, remote working, and productivity. Reliance on an FTP service with file-size restrictions and growing GDPR requirements made it urgent to find a secure, compliant way to share sensitive financial and personal data across countries.

The firm implemented Oracle Cloud CX and Oracle CX Content (Oracle Content and Experience Cloud) with Oracle support, delivering enterprise-grade, encrypted cloud file sharing that removed file-size limits and enabled secure cross-border transfers. The solution improved advisor responsiveness and productivity, simplified GDPR compliance, freed IT from FTP management, strengthened client trust and brand perception, and provided 24/7 availability with zero downtime.

Baker Tilly Klitou & Partners

Lefteris Krashias

Senior IT Officer