Case Study: Arizona Public Service boosts customer satisfaction with Oracle Opower

APS uses Oracle Opower to boost customer satisfaction via load shaping program

Arizona Public Service (APS) wanted to support its goal of delivering 100% clean energy by 2050, but needed customers to better shift electricity use to off-peak hours to help run a clean, reliable grid. Oracle Opower helped APS address this challenge with a behavioral load-shaping program called TOU Plan Coach.

Oracle Opower and APS launched the program for 40,000 customers, and within about two months it shifted more than 250 megawatt-hours of energy to off-peak periods. The effort also improved customer sentiment, with satisfaction rising 13% and dissatisfaction falling 33%.

Arizona Public Service

Kerri Carnes

Director of Customer to Grid Solutions