Case Study: Aon improves customer experience with Oracle OCI Language

Aon improves customer experience with OCI Language service

Aon, a global professional services firm, wanted deeper insight into customer feedback as part of its digital transformation. Using Oracle Cloud Infrastructure, including OCI Language, Aon aimed to analyze large volumes of unstructured survey and review text to better understand sentiment, key themes, and areas for improvement.

Oracle implemented a data pipeline using OCI Language, Oracle Autonomous Data Warehouse, and Oracle Analytics Cloud to ingest, process, and visualize feedback data. The solution went from proof of concept to production in about 25 days, helping Aon automate sentiment analysis, turn text into structured insights, and provide interactive dashboards that improve efficiency and support better customer satisfaction.

Aon