Case Study: Pilot Catastrophe Services achieves faster, automated catastrophe-claims billing with Oracle Financial Services Revenue Management and Billing

Answering the call when disaster strikes a better way to manage catastrophe claims Summary

Pilot Catastrophe Services, headquartered in Mobile, Ala., is the largest independent catastrophic insurance-adjusting firm in the U.S., deploying licensed adjusters to disaster sites to process surge claims. The company was hampered by a heavily customized, 30‑year‑old AS/400 system and manual billing and reporting processes that didn’t scale, made support difficult, and required time-consuming spreadsheet reconciliation—creating a pressing need for a modern, scalable revenue and billing platform.

Pilot implemented Oracle Financial Services Revenue Management and Billing, with RIA Advisory leading a six‑month rollout. Adjusters now enter claims in the field and Pilot produces invoices, pays commissions, and settles accounts from a single system that feeds a corporate data lake, eliminates manual work, speeds client onboarding, and enables the company to handle future disaster surges without adding administrative staff while reducing errors and calculating commissions in seconds.

Pilot Catastrophe Services

Travis Goodloe

Chief Financial Officer