Case Study: An Post saves up to US$3 million and improves customer service with Oracle Business Intelligence

An Post Saves up to US$3 million and Improves Customer Service Through Business Intelligence

An Post, Ireland’s national postal operator with about 9,000 employees, 1,143 post offices and handling roughly 2.8 million pieces of mail a day, faced fragmented reporting, weak control of labor hours, and disparate data sources across operations, finance, HR and retail. The organization needed a single, reliable data platform to improve management reporting, manpower planning and service quality across its dispersed network.

An Post implemented an enterprise business intelligence and data‑warehouse solution built on Oracle technologies to deliver a single version of the truth, near‑real‑time KPI packs and self‑service reporting. The project cut manual reporting, improved budget and workforce management (230,000 labor hours/week), boosted next‑day delivery rates to over 90% and saved up to US$3 million over two years while enabling faster, more informed decision‑making.

An Post

John Cronin

Group Chief Information Officer