Case Study: AirBorn achieves rapid quote-to-order automation and 70% fewer errors with Oracle Cloud CX

AirBorn keeps space missions on course with the help of Oracle Cloud

AirBorn, a manufacturer of cables, harnesses, and connectors for spacecraft used by customers such as NASA, Raytheon, and Lockheed Martin, struggled to help buyers find and configure the right parts: individual connector lines could have up to 20,000 combinations, the legacy parts builder still required printed catalogs and engineer support, and orders had to be manually re-entered into four on‑premises ERPs—delaying quotes by up to two weeks and creating frequent errors.

AirBorn implemented Oracle Cloud CX (CX Service, CPQ, CX Commerce and related modules) to digitize catalogs, guide customers through complex configurations, offer self‑service quoting and ordering, and integrate instantly with ERP to create BOMs, costings, lead times, and prices. The result: quote turnaround shrank from weeks to hours, order entry dropped from days to minutes, order‑creation and processing errors fell by 70%, and the company now supports mission‑specific configuration and stress‑testing services via a unified, automated process.

AirBorn

Mike Kramer

Director of Software Integration and Web Applications