Case Study: Agencja Rynku Rolnego achieves more than 20x system availability with Oracle Advanced Customer Support Services

Agencja Rynku Rolnego Boosts Availability for Critical System by More Than 20x

Agencja Rynku Rolnego (Agricultural Market Agency), Poland’s EU‑accredited paying agency for the agri‑food sector, needed high performance and near‑continuous availability for its transactional systems to meet EU regulations and support beneficiaries. Managing import/export rules, food‑aid distribution and intervention sales across 15 Oracle‑based systems running in clustered data centers, the agency sought to reduce downtime, improve reliability and cut the volume of user support incidents.

Working with Oracle Advanced Customer Support Services and standardizing on Oracle Database, Real Application Clusters, SPARC Enterprise servers and Oracle Solaris, the agency migrated, tuned and optimized database and query configurations and consolidated support under a single point of contact. The result: availability improved by more than 20x, transactional system downtime was significantly reduced, user support requests dropped from several hundred to fewer than twenty per year, and beneficiary and user satisfaction increased.

Agencja Rynku Rolnego

Piotr Sochocki

Information and Communications Technology (ICT) Department Director